Fast. Reliable.
Secure Home
Internet.

Dolphin Telecoms strives to provide reliable internet, but Wi-Fi performance can vary due to its use of public, unlicensed radio-frequency spectrum, making it susceptible to:

- External interferences
- Environmental influences
- Network congestion
- Device limitations
- Physical obstructions
- Power outages
- Equipment failures

We cannot guarantee coverage, speed, or uninterrupted service. Customer acknowledges that Wi-Fi is subject to these variables and Dolphin Telecoms is not liable for data loss or misdirection. Additional equipment (repeaters) may be required to extend coverage, at the Customer's expense

We strive to provide reliable internet services. If you're experiencing issues with intermittent connections, an inability to connect, or limited internet usage, you may be eligible for a refund.

To request a refund:

1. Submit a request within 72 hours of purchase.
2. Refunds are considered for faulty service, no coverage, or intermittent connections.

Please note:

- Refunds are not issued solely based on Speedtest results failing to meet advertised speeds due to factors such as peak hour congestion or network usage, as our internet platform is shared.
- We'll work with you to troubleshoot and resolve issues before considering a refund.

If you're eligible, we'll process your refund in accordance with our policies.

We strive to provide reliable internet services to all our customers. To ensure a positive experience for everyone, we have the following guidelines:

- Acceptable usage: No excessive or abusive usage that affects network performance.
- Prohibited activities: Running internet cafes, torrents, or other high-bandwidth applications that congest our network.
- Network management: While we don't cap data usage, we may reduce speeds during peak hours or in cases of excessive usage to maintain network stability.

By using our services, you agree to adhere to these guidelines. We reserve the right to manage our network and take necessary measures to ensure fair usage for all customers

Dolphin Telecoms strives to provide reliable coverage, but actual coverage may vary depending on location, terrain, and other factors. Our coverage maps are estimates and may not reflect actual performance.

We are not responsible for:

- Lack of coverage or poor signal strength in certain areas
- Disruptions or outages due to maintenance, upgrades, or external factors
- Variations in coverage due to building materials, terrain, or other environmental factors

By using our services, you acknowledge that coverage is not guaranteed and may be affected by various factors beyond our control.

- Promotional pricing is subject to availability and may be withdrawn at any time without notice.
- Free equipment provided is the property of Dolphin Telecoms and must be returned if the service is terminated.
- Insurance may be applicable to certain services. Terms and conditions apply.